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Galaxy Buds 2Pro

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angel2907
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on ‎21-11-2023 20:14

on ‎21-11-2023 20:14

Ive purchased a samsung galaxy s23+ in october im still awaitin the promo code for the galaxy buds 2pro ur customer service team is very poor and all i get is excuses i have proof of purchase and the promo. I just wnt an honest answer where the code is because if i dont get one i will be reportin the problem to samsung and seeking advice about possible terminating my contract.

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MI5
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‎21-11-2023 20:33 - edited ‎21-11-2023 20:35

‎21-11-2023 20:33 - edited ‎21-11-2023 20:35

@angel2907 

Follow the advice given for no code.

  1. If the Gift is not received and you remain on an eligible contract, then you should contact our Customer Service team on 0800 977 7337.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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‎21-11-2023 20:18 - edited ‎21-11-2023 20:18

‎21-11-2023 20:18 - edited ‎21-11-2023 20:18

@angel2907 

See guide here Guide: Gift with Purchase  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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angel2907
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on ‎21-11-2023 20:22

on ‎21-11-2023 20:22

The offer is there

Screenshot_20231111_132015_Samsung Internet.jpg

 

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MI5
Level 94: Supreme
  • 146101 Posts
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Registered:

‎21-11-2023 20:33 - edited ‎21-11-2023 20:35

‎21-11-2023 20:33 - edited ‎21-11-2023 20:35

@angel2907 

Follow the advice given for no code.

  1. If the Gift is not received and you remain on an eligible contract, then you should contact our Customer Service team on 0800 977 7337.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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