Free Audible Trial - Cancellation

[Robbo365]

As part of my upgrade I had a free 3 month Audible trial.  This comes to an end this week and I do not think it is worth keeping and certainly not prepared to pay for it. 

I have called Audible and they have informed me the contract is through O2 so I need to cancel through them. 

I can't find a way to cancel it on the website or on My O2 and when I call it keeps kicking me off.

Any ideas?   

[jonsie]

Keep trying them.

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[pgn]

Cancelling will need a call to O2 on 202, or the numbers below if 202 is busy:

Guide: Coronavirus Community Help and Support

If you get onto the queue, with music playing, hang in there! 

Good luck! 

[Robbo365]

Sorted

[jonsie]

Well done @Robbo365 

[Cleoriff]

Is this someone else who got through? Good grief!!

[Surrey18]

I had the same issue. Also now successfully cancelled, I am led to understand. I'll check my bill in a few days.   

[Camilla123]

Hi there, how did you sort this? I cant get through on the numbers and am in the same position- want to cancel audbile subscription. thanks.

[Cleoriff]

@Camilla123 

You have to keep persevering in order to get through. Just like everyone else.

All numbers are in this guide Guide: Coronavirus Community Help and Support 

[auser]

It's ridiculous that we're given the ability to buy anything through the website yet made to call a poorly managed phone service to remove services.

O2 please stop doing this, it shows that making money through creating barriers for your customers is more important than customer self service!