Force WiFi calling priority for calling over network signal
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on 04-04-2020 09:43
Hello all,
Where I live I've not got great signal, barely get 1 bar on the best of days.
I upgraded my phone to ensure I could have Wi-Fi calling, I now have a device that supports and it is enabled in my O2 settings.
The issue is - is that it still tries to search for network signal most of the time, and I cannot get Wi-Fi calling to 'override' that, meaning I cannot actually make/receieve any calls over Wi-Fi calling for the majority of the time!
How do I force it to use Wi-Fi calling by default when connected to Wi-Fi?
For reference - I'm on Android and have a Samsung Galaxy A70
Many thanks in advance.
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04-04-2020 10:04 - edited 04-04-2020 10:06
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04-04-2020 10:04 - edited 04-04-2020 10:06
Hi @Poly101
I heard from another member that the Samsung Galaxy A70
isn't good at Wi-Fi calling.
Could you give Samsung a call for advice?
Link to Samsung advice
https://www.samsung.com/uk/support/
HAPPINESS IS BEE SHAPED
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on 04-04-2020 10:13
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on 04-04-2020 10:13
Many thanks for the reply.
I'll give them a go - but I can't see how it's the device, as the device does do Wi-Fi calling, it just won't default to it.
Furthering this - I found O2 'TU' on my phone, and have downloaded/installed the app (as I believe it can be used for Wi-Fi calling). However, I cannot register to it - the app says it will send me a code via text, but the text never comes - and if I select 'No signal', the website it takes me to won't load (page not found).
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on 04-04-2020 10:16
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on 04-04-2020 10:16
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on 04-04-2020 10:17
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on 04-04-2020 10:17
A helpful guide on setting up wifi calling here https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling
Veritas Numquam Perit
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on 04-04-2020 11:27
That should sort it.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 04-04-2020 11:28
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on 04-04-2020 11:28
I spoke to samsung support - they took me through a variety of options, but the problem still persists.
I've set my 'Calling' so that it is 'Wi-Fi Preferred', but it's still pot luck whether it defaults to Wi-Fi Calling or not - I often wake up in the morning to see that my phone is using network signal instead - despite the fact that the Wi-Fi is on/wi-fi connection is good.