Failed porting

[Matt79]

Hi All,

Can someone from o2 help with this problem. The wife bought a new phone on contract and got the pac code from EE and setting up porting her old number across from EE . This was supposed to take place on the Friday 12th August . The EE SIM went dead during the day and the O2 SIM never received the old number. O2 were rung on  Monday , Wednesday Thursday Friday , Saturday and again Monday 22nd and each and every day the problem as been escalated and we are still in the same position from the 12th and stuck with a number she doesn't want. She as asked for call back from managers about the problem and received no calls and is getting to her wits end with O2 and there lack of ability to port her old number. 

Can anyone advise what other steps we can take 

Thanks

[jonsie]

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@Matt79 wrote:

Hi All,

Can someone from o2 help with this problem. The wife bought a new phone on contract and got the pac code from EE and setting up porting her old number across from EE . This was supposed to take place on the Friday 12th August . The EE SIM went dead during the day and the O2 SIM never received the old number. O2 were rung on  Monday , Wednesday Thursday Friday , Saturday and again Monday 22nd and each and every day the problem as been escalated and we are still in the same position from the 12th and stuck with a number she doesn't want. She as asked for call back from managers about the problem and received no calls and is getting to her wits end with O2 and there lack of ability to port her old number. 

Can anyone advise what other steps we can take 

Thanks

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Good call @MI5 

[Matt79]

Hi MI5 Unfortunately that asnt worked either. We still have the same temp number. 

[MI5]

Can you not edit it now @Matt79 ?

[Matt79]

No as it still wants to send verification code which we can't access 

[MI5]

It's a failed port then @Matt79 

I'll ask @O2Emma to check your account.

[Matt79]

It's the wife's account that's we have a problem with mine is fine . I am doing this on my account as she is totally fed up with the situation and I'm trying to help on her behalf. So help from Emma would be much appreciated. 

[Matt79]

Thank you @MI5 and @jonsie for all your help let's hope o2emma can solve the problem.

[O2Emma]

Hi @MI5 I will look into this thanks.

[O2Emma]

Hi @Matt79  I will send you a private message to look into it for you.