Facetime activation since sim swap - O2

[Sara87]

I am currently 120 hours in, still nothing. Two days of speaking directly with Apple as the O2 advisor on the phone told me it was an Apple issue, strangely the issue didn't appear until I did a sim swap. Same network, same number, same everything yet I am completely without iMessage or facetime.

I am having the same issues of many however I haven't moved to O2, they have sent me out a new sim to try and solve issues of calls going straight through to a missed call and not even ringing along with the fact some people don't even get my messages/imessages and viseversa. 
I now have no Facetime or iMessage when I live in a remote area and rely on these to stay in contact with family. O2 are saying it must be an issue with Apple and I need to go to a store over an hour away from my home, Apple have gone through every step and still nothing is showing up apart from O2 being the route cause.

Getting really fed up of being passed from excuse to excuse. No issues before the sim swap, ios updated to the latest version as 'it could be a bug' 

Missing messages, calls come through as a missed call text however no actual missed call. People are claiming they are not having texts/imessages off me hence the sim swap and still continues. No numbers are blocked.

[MI5]

@Sara87 

Have you reset your network settings?

Also check with O2 that iData is active on your account.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[Sara87]

Reset network settings, apparently O2 tell me there is no issues on my account. Getting really frustrated now. 

[MI5]

But did you specifically ask if iData was enabled?

[Sara87]

When I originally called they told me yes it was active, I've just called again and asked again and its now not active and has been an issue since march this year? They said to call back in 24-48 hours if its still not working and then they hung up!

[MI5]

Try calling again @Sara87 

If they apply it now it should be active after midnight tonight when the systems update.

[Sara87]

@MI5 Still nothing 😞 Facetime activation unsuccessful and number is just saying verifying.

[MI5]

@Sara87 

OK, let's go back to basics.

Start off by dialing *#002# and press the call button.

This will clear all diverts.

Next dial 1750 and press call button.

This should reset your voicemail.

Next text the word "STATE" to 9011 to reset visual voicemail.

If visual voicemail does not work you don't have iData enabled. Simple as that to test.

Come back after doing the above with the results please.

[Sara87]

Hi @MI5 so prior to seeing this O2 called me again and stated that the only next step would be to disconnect my line and reconnect. So this should of gone off at 11am and he stated I needed to do a refresh after 3pm today. 
I have just done a complete network refresh on my settings also along with my mobile data reset.

Suppose for now its another waiting game. They don't understand as I don't why there has been an issue from a sim swap, nothing has changed. No network change, no number change, nothing.

[Sara87]

ok when calling the voicemail number it says they cannot as they have not received my number and to contact customer services.

first one comes back as failed.

visual voicemail is not showing.