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Esim

CD2
Level 1: Joiner
  • 1 Posts
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Registered:

on ‎23-06-2024 07:55

on ‎23-06-2024 07:55

I got a new phone and package with an eSIM. When trying to set it up I am told that my old iPhone’s sim does not support eSIM transfer and that I should contact O2. Can you advise me what I need to do. Thanks 

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madasaf1sh
Level 78: King of Kings
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on ‎23-06-2024 09:04

on ‎23-06-2024 09:04

@CD2 

 

You need to login to myo2 and download the new esim that is available in this menu

madasaf1sh_0-1719129878055.png

 

 

If you cant get there then you need to call customer servies Guide: How to find help & contact O2 

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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