Esim ordered and now got disconnected

[Bubin123]

I have ordered esim to swap my current physical one yesterday, now o2 network got disconnected, no voice, data oe text.

i found few posts about this. What is the best way to bring the network back online?

[Bambino]

@Bubin123 Sadly this appears to be O2's latest idiotic policy of disconnecting customers when requesting a new sim. We haven't a clue as to why they're doing this.

Too late tonight to get anything done about it. All I can suggest is to call customer service in the morning. Download Skype if you have no phone to use: Guide: A Guide to Skype 

Call +44800 902 0217 or +44800 032 1402 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[MI5 · Accepted solution]

@Bubin123 

You can go in store and get an esim activated whilst you wait.

Your local store may be open tomorrow.

Take photo ID with you.

[Bubin123]

Thanks for heads up, did went to O2 shop and got an esim. Now, again got disconnected. Looks like the previous order is still active and disabled the current esim.

[MI5]

It really is beyond comprehension @Bubin123 

@O2Ryan can you do anything to stop this customer from being messed about further please?

[O2Ryan]

thanks for the tag, ill send a private message over now.