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Duplicate payment taken

nicola-boulton
Level 1: Joiner
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on ‎09-04-2020 21:48

on ‎09-04-2020 21:48

Has anyone else had 2 payments taken for this month? Or previously.
What is the best way of ensuring I get the money back?
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Cleoriff
Level 94: Supreme
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on ‎09-04-2020 21:50

on ‎09-04-2020 21:50

@nicola-boulton 

Unfortunately, you have to ring O2. Guide: How to find help & contact O2 

Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
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Johnkempsonsmit
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on ‎09-04-2020 22:34

on ‎09-04-2020 22:34

Yes iv add 24 pound out my account for something I don't no can't get nobody on phone to explain
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