Disney + access

[JulesT]

I cannot access free Disney plus as it’s linking to my old membership and wants me to renew paid membership 

[Cleoriff]

@JulesT 

Have a look at this guide Guide: Adding and removing O2 Extras  

You could change your email address.

If this doesn't help then contact O2. They need to look at your account.

Give O2 a call on  202 or 0344 809 202 (Contract) 

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW).