Delivery reports

Wheelie · ‎27-03-2023

As of 26/3/23 when I enter *0# before sending messages I no longer get delivery reports. Anyone know if this is an issue.

pgn · ‎27-03-2023

As O2 does not officially support SMS Delivery Reports, no issue exists, @Wheelie

Ref this thread: https://community.o2.co.uk/t5/Pay-As-You-Go/Deliver-Reports/m-p/1606765/highlight/true#M29283

Links to O2 Social Media Team here

MI5 · ‎27-03-2023

@Wheelie

Not been informed of any issues.

Report it to customer services for investigation.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ChristopherAnd · ‎27-03-2023

I too have seen SMS delivery receipts not working anymore and O2 ignoring the *0# on text messages.

I phoned customer service and they were clueless on the feature...

I even mentioned a former staff member confirmed it to be a thing: https://community.o2.co.uk/t5/Apple/Delivery-Reports/m-p/1068434/highlight/true#M156202

Customer service haven't been informed from my conversations, any tips?

MI5 · ‎27-03-2023

It's definitely a thing but no one seems interested in looking at it @ChristopherAnd

I tried a forum advisor earlier but we were only told what we already know.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ChristopherAnd · ‎27-03-2023

@MI5Thanks for the validation, I just hope O2 aren't deprecating a very useful feature without telling anyone...

MI5 · ‎27-03-2023

Wouldn't surprise me if they did @ChristopherAnd

Reply from O2 is here https://community.o2.co.uk/t5/Android/Delivery-reports/m-p/1611036#M79713

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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