Deactivation

[Sarah691]

I have received a txt saying deactivation has been completed but I haven’t asked for it to be deactivated can you let me know what o need to do 

[Bambino]

@Sarah691 

We recently received this update from o2. They only just informed the community of this.

We advised customers of this change via email in May and that you'd receive a notification when this is complete. 

The out of bundle charges reduction is a free Bolt On that was added to accounts to reduce the cost of any out-bundle-usage. The Bolt On would be automatically removed when no longer active. The removal/modification is completed via an order.

You can check orders on your account in the My O2 app 

  https://www.o2.co.uk/help/apps/my-o2-app

Go to Support > Orders > Track my order > Select your mobile number.

Please refer to the email sent in May for additional information.

If you have any other questions about this, speak to customer service: How to find help & contact O2: A Guide - O2 Community