Cut off after tariff change

[solomodogs]

Yesterday morning I changed my tariff for a different one and was also advised that a new sim card would be available as my existing is quite old, I said yes, and can keep the same number. Yesterday afternoon O2 cut me off from everything, I've no service, no wifi calling and they've closed access to my online account. Anyone else had similar problems?

[Marek4]

I have a similar as my account does not have the devices I’m paying for but I’m paying double the amount. I still have my usage but it’s very limited. 

[Cleoriff]

@solomodogs @Marek4  you need to contact O2. If you can borrow a phone you can call them on

0344 809 0202. You can also use Skype to call Guide: A Guide to Skype 

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[solomodogs]

Thank you, I have managed to get through and they are sorting it out I hope!

[Cleoriff]

Good to hear @solomodogs. Fingers crossed x

[solomodogs]

Morning Cleoriff,

My old sim was briefly operational yesterday before being cut off again so I'll be changing companies I think. Today will be the 4th day without a working phone, I'm self employed I work remotely I very much need a means of communication. This incompetence by O2 is not acceptable. Thanks for your help though.

[Cleoriff]

@solomodogs 

What a mess. I'll ask one of our account advisors on this morning if they can help. They are due on at 8-9am. They will send you a private message, so look out for a 1 in the envelope icon top right hand side of page. @O2Georgina or @O2Daniel  can  you help @solomodogs  please?

Best of luck @solomodogs x

[O2Georgina]

Thanks for the tag @Cleoriff 

@solomodogs  I will send you a private message now

[Cleoriff]

Thanks @O2Georgina 👍