Customer Service

[Ceels]

I am honestly lost for words with your lack of care with customer accounts. Not only have you disconnected my current mobile, you have also disconnected my new number leaving me with no phone!!!!!!!. Your online chat function works, then changes to error, and then disconnects. I have spent 7 hours speaking with your agents over the past 2 weeks, and am left totally bereft. Please can someone help me. I would phone BUT DONT HAVE A PHONE TO USE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[MI5]

@Ceels 

You can call using Skype Guide: A Guide to Skype 

Or Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[Ceels]

Thank you. I have tried all of those options, and cannot call as dont have a connection on my phone due to O2

[Enlli]

If you have access here then the social media or Skype method mentioned should work.

[MI5]

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@Ceels wrote:

Thank you. I have tried all of those options, and cannot call as dont have a connection on my phone due to O2

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You don't need a network connection, just wifi to use Skype @Ceels 

[Oxonian]

@Ceels 

If you have really wasted so much time on this already, you might want to make a formal complaint :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

Please take note of resolver in the first link. They have a reputation for facilitating satisfactory outcomes.