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Correlation Id needed for fraudulent googleplay charges

gemsyoi
Level 1: Joiner
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I had my iphone stolen and there are a number of googleplay charges which were not done by me. I need a correlation id to write to google play. It is so frustrating. Anyone able to help? TiA

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madasaf1sh
Level 77: Grand Master
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@Charni1990 

 

The only people who can help are Google I am afraid, o2 can't get this information.  

 

Go to https://play.google.com/store/account/history 

 

And the click on the app that was purchased and click refund, when I then select the option, it just asks for description.


Also click here https://pay.google.com/payments/u/0/unauthorizedtransactions# 

 

Not once did it ask me for a correlation ID

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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