Code 14 error

[Sarah1981]

Upgraded my watch to Apple Ultra today - paired it but wasn’t entirely sure I had done it correctly so completely unpaired and started the process again - it now won’t let me set up my mobile service - its says phone 202 and quote reference 14. I have phoned O2 but just told to wait 24 hours - will this resolve the problem and then let me add my data plan?

[pgn]

I'll tag @O2Emma who is on this afternoon and should be able to check that all has been done to correct the problem overnight.  Watch out for a message here presently asking for some private info to let them check.   Good luck, @Sarah1981 👍

[O2Emma]

Hi @pgn I will pick this up thanks .

Hi @Sarah1981 I will send you a private message to look into this for you.

[Tundrasan]

Hi, I am also having a similar problem. Being met with reference code 14.

thank you!

[Cleoriff]

@Tundrasan 

I'll tag @O2Sarah- one of our account advisors. Unfortunately she's not on until Monday at 8am so come back to the thread then as she will send you a private message for some account information.

[Tundrasan]

Appreciate your fast response, thank you!

@Cleoriff 

[O2Sarah-]

Thanks for the tag @Cleoriff 

@Tundrasan I will send you a private message so we can look into this. 

[Cleoriff]

Thanks @O2Sarah- x

[Pierce599]

Hi Sarah, I’ve upgraded to an Apple Watch ultra and tried to set up mobile service and it’s giving me error code 14. I had mobile service on my previous Apple Watch that worked perfectly.

I spoke to someone at 02 and they sent me an esim which hasn’t helped at all. 
seems like a lot of people are having this issue, is there a solution? 
thanks Pierce 

[pgn]

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@Pierce599 wrote:

Hi Sarah, I’ve upgraded to an Apple Watch ultra and tried to set up mobile service and it’s giving me error code 14. I had mobile service on my previous Apple Watch that worked perfectly.

I spoke to someone at 02 and they sent me an esim which hasn’t helped at all. 
seems like a lot of people are having this issue, is there a solution? 
thanks Pierce 

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Sarah is off now, but O2 Advisor @O2nath_ci is in until 18:00 - perhaps he can help, watch out for a Private Message here from him. Good luck!