- 1 Posts
- 1 Topics
- 0 Solutions
1 ACCEPTED SOLUTION
Accepted Solutions
- 128517 Posts
- 835 Topics
- 7598 Solutions
All info about extras is here Guide: Adding and removing O2 Extras
As it was free you shouldn't have been charged for it. Not sure what Google Play has to do with anything as you don't download anything to do with O2's promotion for Disney from there.
You need to call customer service.
Call 202 from your mobile or 0344 809 0202
If you have no access to a phone then use Skype to call 0800 032 1402
All other numbers and methods of contact are in this guide
Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
- 128517 Posts
- 835 Topics
- 7598 Solutions
All info about extras is here Guide: Adding and removing O2 Extras
As it was free you shouldn't have been charged for it. Not sure what Google Play has to do with anything as you don't download anything to do with O2's promotion for Disney from there.
You need to call customer service.
Call 202 from your mobile or 0344 809 0202
If you have no access to a phone then use Skype to call 0800 032 1402
All other numbers and methods of contact are in this guide
Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
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