Cannot send Premium Test Messages

[Beesmill]

Since upgrading mobile in May, cannot send premium messages. 02 shop triedvtheir SIM in phone and it worked, so not the phone. Tried new SIM,s and not worked. Removed bar a d spend cap. Appears to be something on the account, but don't know what. Husband upgraded on same account on the same day, and his works. Any ideas please?

[Anonymous]

@gmarkj thanks for the tag @Beesmill will private message you regarding the issues.

Many thanks

O2Simon

[Cleoriff]

Thanks @TheresaV 

[MartinT]

Hi guys

I'm also having this exact error and I'm unsure how to rectify.

When I upgraded my contact, I was asked if I wanted to put a cap when roaming, which I agreed to, but there was no mention of a cap for domestic or a suggestion the cap I agreed to would affect domestic also.

I never go over my unlimited calls or unlimited texts, and my phone is set to stop data when I hit that limit. The only additional costs I'd have is premium messages which I occasionally send.

Can somebody point me at where I can enabling this using the 'my O2' app? Or can I rectify via web chat?

[MI5]

@MartinT 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Guide: Spend Caps & Charge to Mobile on O2