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Can't receive sms or calls

Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions

My phone was stolen just over a week ago. The next day I got a new phone and SIM card and I haven't been able to receive phone calls or sms messages since then. I can make calls and send sms messages, I can also use data.


I've been issued two more SIM cards from the o2 store and have had many phone calls with o2 but no-one has been able to help. Apparently my case has been forwarded to the o2 network department, but they haven't responded yet.


I've tried the SIM card in a few different devices, network reset, bars removed, "My number" in settings is visible, no call forwarding etc.


If anyone can help, please get in touch.


Message 1 of 2

Level 94: Supreme
  • 146064 Posts
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This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook ( , Twitter ( or Instagram ( or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2