I was on holiday in January and was robbed while abroad, which left me needing all my available funds to stay afloat for the remaining 4 weeks. So I cancelled some direct debits, including what would have been my final O2 bill at the end of my contract. I had every intention of contacting O2 whwn I returned home to pay off my bill and have tried, but to no avail.
First of all, I didn't realise that canceling my direct debit would remove my access to myo2, but since learning this I have tried to call customer services 5 to 10 times. Each time I have been left on hold for an eternity and then, when I think I have managed to get connected as the music stops and I hear a dialing tone, I am then cut off.
This is so frustrating as I just want to pay my bill, before anymore monthly rolling charges rack up for not having ended my contract properly. To be honest, I found myself using Google maps through O2 while on holiday, but that is literally the only time I have used any data in the last 12 months. I haven't even made a call or sent a text in that time because I started a Vodaphone contract a year ago.
Anywho, any help or advice would be greatly appreciated, thanks.
