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Can’t log in

Mark56
Level 1: Joiner
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on ‎07-11-2023 11:43

on ‎07-11-2023 11:43

I am not new to o2 however since moving to aerial at o2 I can’t log in to the app

 

The last online support sent me a link to reset my password which I have done however it is still not letting me in - the error suggests that I am not yet set up and in turn cannot access it

 

this is so annoying 

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MI5
Level 94: Supreme
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on ‎07-11-2023 12:00

on ‎07-11-2023 12:00

@Mark56 

If you're with Aerial it will be a business account so you need a different portal.

https://www.o2.co.uk/business/myo2business

Call 8002 if you have any problems or speak to Aerial.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 69: Guiding Light
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on ‎07-11-2023 12:02

on ‎07-11-2023 12:02

Can you log in Via the Web

https://accounts.o2.co.uk/signin

If so try deleting the app, rebooting the phone and reinstalling the app.

Otherwise you will need to contact O2 Business 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
In response to Enlli
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on ‎07-11-2023 12:29

on ‎07-11-2023 12:29

@Enlli wrote:

Can you log in Via the Web

https://accounts.o2.co.uk/signin

Business accounts can't use the consumer portal.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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on ‎07-11-2023 18:06

on ‎07-11-2023 18:06

You can only us the web based My O2

Call 8002 if still can't log in

Just to say, Aerial; are not O2 and you are now on a business contract and all the issues that come  with it

 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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