Can’t get access to my mobile data abroad

[fats-94]

I’ve arrived in Tenerife and when trying to use data it’s only showing 3G but no internet connection is available. I had a look at my contract allowance and I haven’t got any bolt ons on my account and roaming is already set us with my contract. I have already tried fixing the apn from idata.O2 to mobile.O2 and this didn’t help either. Is there anyway I can fix this ? 

[Cleoriff · Accepted solution]

@fats-94 

You probably need to contact O2 to see if there is a roaming bar on your account.

All numbers here Guide: Coronavirus Community Help and Support 

Or try social media

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

[MI5]

@fats-94 

Try rebooting your phone a few times and also try a manual search for a different network.

[fats-94]

I tried this a few times earlier but it’s not made any difference, still seems to be the same.