on 26-06-2024 10:52
Hi. I cannot see an option in settings to activate eSIM, therefore the QR code isn’t working when I scan it. Tariff changed yesterday.
on 26-06-2024 10:56
on 26-06-2024 10:56
You have to do it in Myo2 under the Your Sim menu if it hasn't been done there.
Also if you phone isnt allowing you to install and activate the esim, the delete any old esims from o2. Bear in mind if just changing tatriff you dont need a new esim or even a new physical sim.
Might also be worth reaching out to the manufacturer of the phone.
on 26-06-2024 13:01
on 26-06-2024 13:01
Is their online chat I can use? I need to talk through with someone as rain just won’t work
on 26-06-2024 13:19
Chat would not be recommended @Kieran78
Links to o2 on social media are in this guide Guide: How to find help & contact O2
There are screen shots walking you through it in the link below:
https://community.o2.co.uk/t5/Tech-Support/eSIM-activation/m-p/1723556#M48909
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 26-06-2024 16:31
There’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.
Works well 👍