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Can't Log into My O2 app

AASK43049
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, 

I'm having trouble accessing my O2.

after switching phones, I wanted to get my number ported to my new phone, this came with a multitude of issues. 

 

Eventually, the agent gave me the go ahead and I could use my old number on my new phone, the caveat is however that I cannot log into my O2 anymore!

Apparently my account has yet to be set up?

even though before I was able to access it with ease.

Could someone fix? or at least get into contact with me.

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Enlli
Level 69: Guiding Light
  • 8907 Posts
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Registered:

Nobody from O2 here as this is a customer to customer Community

 

If you are trying to log in to the My O2 app

 

Instead try the web version 

 

https://accounts.o2.co.uk/signin

 

If that works then delete the app, reboot phone and reinstall 

 

If none of that works then 

 

You can call O2 on 202

 

Or use the social media links below

 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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