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Forum Posts

eSIM Service Down Since Early Morning

I am an eSIM user. Since around 6:00 AM today, I have had no signal at all. Even now, I still can't get any signal. I have already restarted my phone multiple times, but it hasn’t helped — the signal is still not coming back. I also went to an O2 sto...

DingLeung by Level 1: Joiner
  • 889 Views
  • 26 replies
  • 1 kudos

New customer recharged £10 but can't call or text

New customer recharged £10 but can't call or text. I signed in to rollover bundle etc. Options I am unsure byt all credit is gone without one call or text. Why is this so? I need assistance to reverse options mistakingly selected for my credit to all...

pmoh by Level 1: Joiner
  • 80 Views
  • 2 replies
  • 0 kudos

No internet

Good morning, i phoned up earlier but i still don't have Internet access. I have tried switching my phone off a few times. I have reset my network settings but stull won't work.

No signal and no help

I haven't had any signal now since Tuesday, this is happening everywhere. I have contacted O2 via the app several times and no one could help, I went into an O2 store yesterday and the guy I spoke to said there is an issue effecting some eSIMS and th...

CMACCA by Level 1: Joiner
  • 112 Views
  • 5 replies
  • 0 kudos

Resolved! Cannot make or recieve calls

started this evening, noticed around 8pm when someone tried to call me but they received a message 'number not recognised'.3 other members of the family are with o2 and all seems to be working fine.I have switch flight mode on/off and also restarted ...

Jetz by Level 1: Joiner
  • 1018 Views
  • 32 replies
  • 1 kudos

Unable to make calls

I’m out in Australia, Can’t make/receive calls. I need to contact a relative as a family matter has occurred- I have tried a local eSIM- still nothing.

Spock by Level 1: Joiner
  • 99 Views
  • 2 replies
  • 0 kudos

Can't make calls

I'm leaving o2 on Friday 4th July, why has my calls and text stopped working today?

Number not recognised

I have recently noticed that occasionally number I contact seem to failing with the message "the number you are calling is not recognised" and occurs for both mobile and landlines. Any thoughts?

Jetz by Level 1: Joiner
  • 81 Views
  • 3 replies
  • 0 kudos