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Broken phone, need PAC code

Emma_ell
Level 1: Joiner
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My phone has broken and I can't see the screen. I am an O2 customer but found a better deal to shop external (sorry O2!) but I'd really like to keep my number. I think I need a PAC code but can't send a text, is there another way to get this? Or an easier way to end my current O2 contract and start with my new O2 contract via Mobilephonesdirect.com ? 

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MI5
Level 94: Supreme
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Registered:

@Emma_ell 

You can get it in your MyO2 Guide: How to get your PAC [June 2021 Update] 

However, if the new phone from MPD is still on O2, you just need to call O2 to migrate your number to the new contract Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128279 Posts
  • 614 Topics
  • 22547 Solutions
Registered:

@Emma_ell 

You can get it in your MyO2 Guide: How to get your PAC [June 2021 Update] 

However, if the new phone from MPD is still on O2, you just need to call O2 to migrate your number to the new contract Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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