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on 06-10-2021 16:48
Help! Daughter is in uni resort away from home.
we thought her phone was lost so blocked it and ordered a new sim, phone was found and phones o2 to unblock but it has no service! Is this because we have to wait for new sim?
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on 06-10-2021 17:03
You will need to wait for the new sim as the old one is barred now.
You will also need to call O2 when the new sim arrives to remove the account bar.
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on 06-10-2021 17:03
You will need to wait for the new sim as the old one is barred now.
You will also need to call O2 when the new sim arrives to remove the account bar.
Guide: Coronavirus Community Help and Support
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 06-10-2021 17:04
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on 06-10-2021 17:04
Thank you! We did call them to remove the bar but it’s still not working.
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on 06-10-2021 17:08
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on 06-10-2021 17:08
You need the new sim though @Kirsty79
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on 06-10-2021 17:12
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on 06-10-2021 17:12
Ok! Thank you. O2 didn’t tell us that!

