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A52 Samsung screen flickering and freezing

JBrown
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Hi both my mine and my husband's new A52 phones have the same fault - the screen flickers from the bottom up to approximately half way with vertical lines and freezes.  We have tried rebooting etc but the fault still occurs.  Sometimes it is when a call comes in other times it is just when the screen is lit up.  I've tried to "talk" to someone on the online chat but waited for ages and now cannot find the link again.  Both phones were new as of 24th May 2021 and are on a pay monthly contract.  The fault started approximately 6 weeks ago.

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MI5
Level 94: Supreme
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@JBrown 

Personally, I'd go straight to Samsung https://www.samsung.com/uk/support/contact/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128326 Posts
  • 614 Topics
  • 22572 Solutions
Registered:

@JBrown 

Personally, I'd go straight to Samsung https://www.samsung.com/uk/support/contact/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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TallTrees
Level 45: Knowing
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Hi there @JBrown 

Welcome to the o2 Community forum. 

Sorry to hear your Samsung phones have gone faulty.  

Good advice to go to Samsung. 

I would also try to contact o2 customer services and inform them. (Chat is good for regular and simple problems in my view)

Good time to call is 08.00am. 

Good luck and best wishes 



HAPPINESS IS BEE SHAPED

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JBrown
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Thankyou all

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