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Lyn96
Level 1: Joiner
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on ‎29-12-2020 10:48

on ‎29-12-2020 10:48

Hi, I have Samsung Galaxy A20e. Recently been getting lines on screen. It now has a blank screen although very occassionally when I press the button up pops my home screen for a few seconds. Local O2 shop shut and can't find a telephone number to ring for help. Is this the right forum to get help?

 

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Cleoriff
Level 94: Supreme
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on ‎29-12-2020 11:09

on ‎29-12-2020 11:09

Hi @Lyn96 

Turn the phone off and back on again.

If that doesn't work then press and hold the Power button and the Volume button down simultaneously for more than 7 seconds to restart it.

You should feel it vibrate and then restart...

Veritas Numquam Perit

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MI5
Level 94: Supreme
In response to Cleoriff
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on ‎29-12-2020 11:28

on ‎29-12-2020 11:28

@Lyn96 

Samsung is the best place to get product support and warranty repairs 

https://www.samsung.com/uk/support/contact/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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