Billing

[Nathan32]

I keep getting messages regarding billing I've paid

[madasaf1sh · Accepted solution]

@Nathan32 

You need to speak to the Payment Management team on 0800 902 0217 and they can check..

[Oxonian]

@Nathan32 

If you have paid by bank transfer or direct debit, I suggest that you contact you bank before approaching O2. You need to obtain the unique transaction identification number for your remittance, which is likely to be a sixteen digit number. 

O2 will then use the number to search in their accounting records. This will enable them to locate your remittance and correctly allocate it against your account.