Bill

[Sandis]

My bill shows it’s not paid but I got bank statement. 

[jonsie]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Oxonian]

@Sandis 

Before contacting O2, I suggest that you contact your bank to obtain the unique transaction identification number of your payment. it will be a sixteen digit number. O2 will need you to provide that so that they can search for your remittance in their accounting records.