on 19-08-2023 00:59
Hi, apparently I've been moved from Virgin to O2 but I'm still connected to Virgin. Just received an email saying I've purchased a 5G Only Sim but I don't have any 5G devices. How is this going to help with the transition?
Paul Elliott
on 19-08-2023 01:58
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202
on 19-08-2023 07:10
Not all Virgin SIM cards work nice with O2
Some are being replaced
A 5G SIM will work happily on 4G with the advantage it is future proof