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Been moved from Virgin mobile

Orthodoxuk
Level 1: Joiner
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on ‎19-08-2023 00:59

on ‎19-08-2023 00:59

Hi, apparently I've been moved from Virgin to O2 but I'm still connected to Virgin. Just received an email saying I've purchased a 5G Only Sim but I don't have any 5G devices. How is this going to help with the transition?

 

Paul Elliott

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jonsie
Level 94: Supreme
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on ‎19-08-2023 01:58

on ‎19-08-2023 01:58

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Enlli
Level 69: Guiding Light
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on ‎19-08-2023 07:10

on ‎19-08-2023 07:10

Not all Virgin SIM cards work nice with O2

Some are being replaced

A 5G SIM  will work happily on 4G with the advantage it is future proof

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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