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Be carfeful where you put your phone when spending a penny!

Smiths_Beach
Level 1: Joiner
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6 months ago, my mobile fell down the toilet ๐Ÿซฃ. It didnโ€™t get fully immersed, and so I was hopeful Iโ€™d be able to get it working again. It did work initially but when I came to charge it, it just wouldnโ€™t charge. Iโ€™ve tried charging it every so often and when I tried it again yesterday, the phone charged to 100% ๐Ÿ˜Š. I was so happy thinking Iโ€™d be able to use my phone again and whilst the phone turns on ok, I canโ€™t remember my PIN!! Either that, or itโ€™s been locked by O2 due to a lack of activity over these past 6 months. I was going to try contact them direct but couldnโ€™t find an obvious number to call. I therefore thought Iโ€™d ask here โ˜บ๏ธ. Any advice gratefully received! Thankyou.

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pgn
Level 75: Digital Don
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If your phone was PAYG, a good chance it has been inactivated through lack of use (one chargeable call every 6 months is required to prevent this). Also if a big bundle, lack of top-up may mean it was deactivated sooner.

If contract, the SIM may just be locked and in need of a PUK, available in your MyO2 or at https://www.o2.co.uk/help/device-and-sim-support/unblock-your-phone

All ways to contact O2 are in here: Guide: How to find help & contact O2 

Good luck, @Smiths_Beach.

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MI5
Level 94: Supreme
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@Smiths_Beach 

If it's your phone PIN you have forgotten, see these links to reset:

Android - https://support.google.com/android/answer/7663172?hl=en-GB

iPhone - https://support.apple.com/en-gb/118430

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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