Barred

[Cs2004]

I paid my bill on the 6th as my bill was late and I was barred that day (the 6th). I managed to get hold of o2 after the 24 hour period that they said to await in order for me to make outgoing calls again. However  after the 24 hours I still couldn't make outgoing calls and was sent to the payment line. I called again and was told to turn the phone off and on multiple times and try again that evening (which I did). I was able to make two outgoing calls to then be sent to the payment line again! So no outgoing calls yet again. I called for a third time and was told to try my sim in a new device, change my data settings and try again, I did and still nothing. Yesterday I spoke to a gentlemen from o2 who said that this was an issue experienced by a few others however they don't know when it will be resolved. Its been 5 days now and I still can't make outgoing calls. I am paying for a service that is failing me and I am recieving little to no information on how to resolve this, I need my phone to work and goodness knows what would happen if I needed my phone in an emergency. The people from o2 that I had spoken to were polite and lovely however I am still in the same position and have not had any alerts or texts from o2 about this issue, no one seems to know how to fix this and I'm at a loss and extremely frustrated with not being able to use my phone that I am paying for. Has anyone else had this problem and is anyone from o2 able to help and resolve this issue? 

[MI5]

@Cs2004 

No one here can fix it so you need to persevere with O2.

Social media teams are UK based and can get good results Guide: How to find help & contact O2 

For the future, if you set up a direct debit, you won't have any issues with missed bill payments Guide: How to Pay Your Bill (Airtime & Device Plans)