Solved: Upgrading to sim only

LB42 · ‎02-02-2025

I have just upgraded to a sim only contract and opted for eSIM. I have installed my eSIM but it looks like I now have 2 sims active on my phone. I want to keep my number. How do I switch to the new one and still keep my number?

MI5 · ‎02-02-2025

@LB42

are you sure you did an upgrade and not taken a new contract?

To transfer number and cancel old contract, you need a number migration.

Guide: Migration & porting into O2

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-02-2025

@LB42

are you sure you did an upgrade and not taken a new contract?

To transfer number and cancel old contract, you need a number migration.

Guide: Migration & porting into O2

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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