Barred

[SuperMario]

Hello my iPhone has been barred and need to undo the bar once and for all. Customer service have tried once to undo it to no avail. Can anyone help?

[SuperMario]

no joy so far. Check your phone IMEI on imeicheck.com

most likely someone has reported it lost or stolen and the imei is blacklisted hence no signal

[Oxonian]

@SuperMario 

If that answer is aimed at @Cellro, best to tag him thus. 

[Cellro]

@SuperMario I went back to o2 store today and they spoke to fraud team who can see the issue and say they will unblock tomorrow. I was told it’s better to talk to them than customer services as they have access to the tools to lift the block. 

[Oxonian]

@SuperMario 

A potential way forward for you then - although it will be interesting to see if @Cellro actually sees his problem resolved tomorrow. 👍

[SuperMario]

I wish you all the best for tomorrow then @Cellro - keep us posted

[Dave-O2 · Accepted solution]

Thanks for the tag@pgn 

@SuperMario Please drop me a PM with your number and some more details and i'll take a closer look 👍

[SuperMario]

Thanks @Dave-O2 

You have a message now

[Dave-O2]

Thanks @SuperMario 

I now have your PM and i'll be back in touch as soon as possible 😊