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Barred!!!

Knnc
Level 1: Joiner
  • 1 Posts
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Registered:

on ‎27-09-2023 16:49

on ‎27-09-2023 16:49

Hi I contacted via app to inform O2 about my sons lost phone and to ask to lock the phone. Without calling me for further information they barred my phone. It’s now 3 days after informing them of their error and advised my phone would be unbarred within 24 hours. My phone is still barred dispite me contacting them several times via the app. I can’t even call O2 on 202 to complain. I last contacted at 12.45pm today and I still have had no response. Can an agent please call me asap to correct this. I will not be impressed if I have to go into store!

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MI5
Level 94: Supreme
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Registered:

on ‎27-09-2023 16:52

on ‎27-09-2023 16:52

@Knnc 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

You can also use Skype to call for free Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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