Bar lifting and Sim activation failure

[Jen15]

Requested phone Bar over safety concern (turned out was just a failed SIM). New Sim sent by 02. once inserted to phone I requested, by a phone call to 02,  (more than once now) activation of blank Sim with original number and for the Bar to be lifted. Assured all was well and it would be 24 hours after first 24 hours requested again and same information given to me. This time is has now been 48 hours and counting. Have turned phone on and off frequently. Tried plane mode on and off and at the beginning took Sim in and out. Please has anyone any suggestions. If my number is dialled the person dialling says it just goes straight to voice mail but my Phone is just showing No Service - I am hoping someone can help as the thought of  holding on for an operator followed by a 'groundhog day' circumstance is discouraging. Thanks

[pgn]

@O2KyleW is on for another short while, he may be able to help, @Jen15  - Watch your Private Messages for a shout from him. Good luck!

[Jen15]

Thank you - I will be glad of all the advice I can get !

[Cleoriff]

@Jen15 

As @O2KyleW didn't answer this post, I'll tag @O2Sarah- who is on Monday at 8am.

Hopefully this will be sorted for you then.

Good luck.

[Jen15]

Thank you for this, it is very thoughtful, much appreciated.

[O2Sarah- · Accepted solution]

Thanks for the tag @Cleoriff 

@Jen15 I will send you a private message so we can look into this.

[ADF]

I sympathise with you as I am going through exactly the same situation. Just starting second week of no service. Last Friday the problem was escalated to Technical Support who do not work over the weekend. Advised up to three working days for them to contact me. I cannot phone them. I also cannot sit by my land line for three days waiting for a call. Message on phone says "SIM 1 not allowed". Have worked through all the obvious possible solutions. Any advice would be much appreciated as I need to get service back urgently.

[Cleoriff]

Thanks @O2Sarah-  re @Jen15 

Are you able to help @ADF this morning as well?

[O2Sarah-]

Of course @Cleoriff 😊

@ADF I will send you a private message so we can check on this for you

[Cleoriff]

Thanks again @O2Sarah- x