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Apple watch se airtime

Stephaniew472
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on ‎27-04-2023 12:17

on ‎27-04-2023 12:17

Hi. I have an active apple watch airtime plan but it does not work unless besides my phone. Phone and watch all up to date. 

any ideas?

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MI5
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on ‎27-04-2023 13:05

on ‎27-04-2023 13:05

@Stephaniew472 

Have you paired watch correctly?

https://www.o2.co.uk/help/device-and-sim-support/apple-watch

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Stephaniew472
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on ‎27-04-2023 13:11

on ‎27-04-2023 13:11

Yes watch has been paired with the phone for a while and working, just without an airtime plan set up under mobile data

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MI5
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on ‎27-04-2023 13:37

on ‎27-04-2023 13:37

So it won't connect or you haven't tried to connect the airtime plan @Stephaniew472 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Stephaniew472
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on ‎27-04-2023 14:46

on ‎27-04-2023 14:46

Yes airtime showing as connected in mobile data. O2 have advised they will try and reset the esim?

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MI5
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on ‎27-04-2023 15:15

on ‎27-04-2023 15:15

@Stephaniew472 

@O2Emma may be able to help you further.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Stephaniew472
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on ‎27-04-2023 15:40

on ‎27-04-2023 15:40

Ok thanks. O2 have reset esim and its showing as active in mobile data on watch app but watch does not work when the phone is in airplane mode or switched off

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Stephaniew472
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on ‎27-04-2023 15:42

on ‎27-04-2023 15:42

@O2Emma any ideas

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O2Emma
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on ‎27-04-2023 15:48

on ‎27-04-2023 15:48

Hi @MI5 I will pick this up thanks .

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O2Emma
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on ‎27-04-2023 15:49

on ‎27-04-2023 15:49

Hi @Stephaniew472 Have you unpaired repaired after the esim reset ?

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