Apple Watch mobile plan stuck on Activating

[j888]

Hi - I set up a new apple watch cellular last week and ran through the process to enable mobile data on it. It has now been on "Activating" for 4 days (after telling me it should take 24 hours). I phoned up O2 support but they didn't seem to know what to do - is anyone here able to help?

[MI5]

@j888 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks