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Apple Watch mobile plan stuck on Activating

j888
Level 1: Joiner
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on ‎06-11-2023 11:57

on ‎06-11-2023 11:57

Hi - I set up a new apple watch cellular last week and ran through the process to enable mobile data on it. It has now been on "Activating" for 4 days (after telling me it should take 24 hours). I phoned up O2 support but they didn't seem to know what to do - is anyone here able to help?

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MI5
Level 94: Supreme
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on ‎06-11-2023 12:18

on ‎06-11-2023 12:18

@j888 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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