Apple Watch eSIM setup Error Code 14

[DavidWilliams]

Hi

I have just bought an Apple Watch 8 direct from Apple. I already have a pay monthly account with o2 that is linked to my iPhone 13 Pro Max.
I’ve been through the set up of the watch, pairing it with the phone and everything is fine - apart from the last bit which is ‘set up mobile data’. At this point all I keep getting is ‘Oops - something went wrong contact o2 and quote error code 14’.

I have noticed that this issue has been raised a lot before but with private reply’s so can’t tell how to resolve the issue.
It seems that it’s a ‘eSIM reset’ that is required and needs to be performed by an o2 customer service member.

I have spent 2 days calling 202 trying to get this issue sorted and with no luck, every one I speak to says something different and when I say it needs and eSIM reset I get told there is no such thing or you can’t reset eSIM and i am going round and round in circles.

2 days I have been trying.

can someone who knows what to do please help, I am at my whits end with trying to get this sorted.

[Benlfc]

@DavidWilliams did you have an Apple Watch previously to this one? If you did, did you remove the data plan from this Watch?

[Vit]

No it’s my first watch 

[O2Sarah-]

Good Morning @Vit 

I will send you a private message so I can check your account.

[Vit]

Thank you @O2Sarah- you are truly amazing Thanks for sorting this for me

[DannyBrooks]

I too need some help setting up an esim for an Apple Watch 8.

Getting reference 14 error when trying to add a data service on to the watch.

[Robmk85]

Could you please inbox me as I’m currently on 14 hours on phone to customer service and nearly a month since purchase date end still nobody has been able to resolve it for me 

[pgn]

Note O2's opening hours are changed as a result of the December festive season, @Robmk85 - you won't get to talk to anyone until after 10am today, 26-Dec, info down the middle of this page: https://www.o2.co.uk/contactus