Apple Watch eSIM setup Error Code 14

[DavidWilliams]

Hi

I have just bought an Apple Watch 8 direct from Apple. I already have a pay monthly account with o2 that is linked to my iPhone 13 Pro Max.
I’ve been through the set up of the watch, pairing it with the phone and everything is fine - apart from the last bit which is ‘set up mobile data’. At this point all I keep getting is ‘Oops - something went wrong contact o2 and quote error code 14’.

I have noticed that this issue has been raised a lot before but with private reply’s so can’t tell how to resolve the issue.
It seems that it’s a ‘eSIM reset’ that is required and needs to be performed by an o2 customer service member.

I have spent 2 days calling 202 trying to get this issue sorted and with no luck, every one I speak to says something different and when I say it needs and eSIM reset I get told there is no such thing or you can’t reset eSIM and i am going round and round in circles.

2 days I have been trying.

can someone who knows what to do please help, I am at my whits end with trying to get this sorted.

[MI5]

@DavidWilliams 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[DavidWilliams]

I don’t have Facebook Twitter or Instagram 

[MI5]

Then you will need to call O2 @DavidWilliams 

https://www.o2.co.uk/contactus

[DavidWilliams]

As I mentioned in my original post, I have spent 2 days calling o2, 2 days

There are people from o2 in this community who know the solution and have helped countless people with the exact same issue, so hopefully one of them will read this post and help because nobody else at o2 seems to be able to and I am not wasting another 7 hours on phone call after phone call after phone call, going round and round in circles and getting a different solution that doesn’t work each time, in total I have spent over 10 hours of my time trying to get this issue sorted

[MI5]

We all know it needs the esim resetting.

I'm not sure why we have customer services if they can't accomplish such a simple task.

You'll need to wait until Tuesday to see if @O2Sarah can sort it for you now.

[DavidWilliams]

@O2Sarah- 

@O2Daniel 

can one of you please help with this issue

[O2Sarah-]

Thanks for the tag @DavidWilliams. Sorry you have had difficulty getting this sorted. I will send you a PM so we can look into this for you. 

[DavidWilliams]

Thank you @O2Sarah- 

[Vit]

Hi @O2Sarah- did you manage to get this resolved. I have the same problem would you be able to help. Thanks