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Apple Watch eSIM not loading

ARBrown
Level 1: Joiner
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Hello, 

 

Ive recently upgraded my Apple Watch and the eSIM will not load on it. 

I am paying to have an eSIM on it and it only worked initially and then no longer shows an eSIM. 

I have tried to look at this in watch app on my phone and it just says activating, on my 02 app it says the sim is processing. 

I went to the 02 shop and they didn’t help. They told me to call customer service. 

I called customer service 3 times and I was told to factory reset it. Which I did and still no eSIM. 

Does anyone have any guidance? 

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MI5
Level 94: Supreme
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@ARBrown 

All we know here Activate Apple Watch Guide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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