Apple Watch - data plan not in use issue

[SupaNurse77]

@O2Georgina @O2Emma @O2Sarah-

Hi I have had my Apple Watch series 8 since last Wednesday Mobile service plan says not in use. I have called o2 5 times and nobody can resolve this issue one member of o2 staff said "well you will just have to use it like this". This is unacceptable. This is my last resort because if the issue isn't resolved then I will be leaving o2. 

My apple watch app mobile service shows 02 but states not in use and my apple watch states

PLAN no sim

STATUS No connection

Can anybody please help with this issue

[NeRd666]

I have the same issue and tech support haven't a clue. Extremely poor customer service from 02. I think I'll leave 02 myself if this is not resolved

[gmarkj]

I'll mention @O2Sarah- and @O2Emma again as they might not have seen this.

Can you please help @SupaNurse77 and @NeRd666 if you've not already been in touch?

[SupaNurse77]

thank you @gmakj I have spoke to o2 this am and getting a replacement watch sent out. not convinced this will solve issue but will give it a try.  

[O2Emma]

Hi @gmarkj I will pick this thanks.

Hi @NeRd666 I will send you a private message to look into it for you.