Apple Watch data plan error code 14

[John39]

Hello

I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.

I followed the instructions on:

How do I buy an Airtime Plan on an Apple Watch that I already have?

Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14

Customer services could not resolve the issue.

•iData is enabled

•WiFi calling is ON

Looks like a common issue with devices not purchased from O2. Any help is appreciated.

Thanks

[Cleoriff]

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@pgn wrote:

As a matter of fact, I see @O2Georgina is on now - perhaps she can take a look for you, @Jenchels 👍

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@pgn 

Looks as if the rota was changed (twice) today. I noticed as I logged off and different again when I logged back on. 🙄

[pgn]

Yes, @Cleoriff _ it has been a bit fluid recently - "last edited on ‎30 -12- 2022 14:50 by O2 Support O2paulab"

 O2paulab

[Skyrond]

Hi there,

I seem to be having the  same "Error Code 14" problem as everyone else.  I'm trying to set up a new Apple Watch restored from backup from my old watch.  Does something need resetting?

Thanks.

[pgn]

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@Skyrond wrote:

Hi there,

I seem to be having the  same "Error Code 14" problem as everyone else.  I'm trying to set up a new Apple Watch restored from backup from my old watch.  Does something need resetting?

Thanks.

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Tagging @O2Emma for you @Skyrond - keep an eye on your PMs for her reply soon hopefully. Good luck!

[O2Emma]

Hi @pgn I will pick this up thanks.

[O2Emma]

Hi @Skyrond I will send you a private message to look into this for you.

[Skyrond]

Thanks to @O2Emma for sorting this out so quickly and painlessly!  👍

[Cleoriff]

Good to hear @Skyrond. @O2Emma seems to be the 'Apple Watch Queen of O2'.

Enjoy your watch x

[GWF]

@O2Lisa @O2Georgina I have same problem with my Apple Watch E-sim reference code 14 which needs the e-sim resetting at O2’s end. Could you please contact me and resolve this for me asap? Many thanks 

[Cleoriff]

@GWF 

Neither Lisa or Georgina are on today. I'll tag @O2Emma who is on until 9pm.