Apple Watch can’t load data plan

[SCG]

I have a data plan for my Apple Watch 7, I recently unpaired the watch from my iPhone and then repaired it as a new watch as I was having difficulty with the battery. Battery problems sorted but now I cannot set up the data plan again, I get error 10 or error 15. Exactly the same thing happened when I first set up the watch and it took months to sort out. I have filed a complaint via email but had no response and can’t get through to customer services, can anyone help or had similar issue resolved. When I unpaired I did choose the option to keep data plan. Thanks.

[MI5]

@SCG 

As you have raised a complaint there is nothing that anyone can do now until you get a response from complaints, sorry.

[Oxonian]

@SCG 

You could try carrying out a search of this forum ; there are hundreds of posts about Apple Watches and you might unearth some referring to the error messages that you are experiencing. If you are really lucky, you might also find a solution.   

[SCG]

Thanks for that, I have tried but didn’t find an answer other than the idea that perhaps the sim on the watch needs resetting by O2. I have received no response to my complaint although was able to make contact via Facebook and they say I should have an update in 3 to 7 working days so I am keeping my fingers crossed, thanks again for your reply

[Oxonian]

@SCG 

Your problem is that any O2 team will be very reluctant to work with you whilst you have an open complaint, and complaints are currently taking about eight weeks to investigate and respond to at the moment.

As @MI5 has suggested, your complaint has effectively narrowed down your options. Complaints are often necessary but they should be regarded as a last resort. Let's hope that your complaint is dealt with nice and quickly. 

Please keep us updated on developments. 

[SCG]

Thank you for this information I am glad you have explained. I did not realise and so now will just have to wait and see what happens. I will let you know as soon as I hear anything, thanks again.

[Oxonian]

Good luck @SCG and please keep us updated on developments.