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Apple Watch Ultra 2 Sim not working

GenericUser512
Level 1: Joiner
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Hello All,

 

I have just got the apple watch Ultra 2, when setting it up it said that it would take 24 hours for the sim to work and that if it didn't work within 24 hours call 202 with Reference code 08.  I have called tech support 3 times so far they have tried sending a new E-Sim and that didn't work one of them managed to cut of my main phone Sim and I had no calls, texts or data.  It has been nothing but trouble however it is still not working and honestly, I am rapidly losing it over it as it has been nothing but trouble.  Any help on this is appreciated! 

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MI5
Level 94: Supreme
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@GenericUser512 

A possible solution:

Go to Settings >Mobile Service.
Scroll down to 'Apps by usage' and turn OFF 'Watch'.
Go back to the Watch app on your phone and go through the mobile plan set up again. .
Turn 'Watch' back on in Settings >Mobile Service.

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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djm2
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HI, how did you get this resolved? Having same issue and O2 are clueless.

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Oxonian
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@djm2 

If that question is directed at @GenericUser512, you will need to tag thus ! 👍 

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GenericUser512
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Currently it’s is still ongoing with no resolution in sight. 

Message 5 of 6
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MI5
Level 94: Supreme
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@GenericUser512 

@djm2 

We have a new guide since your original post Activate Apple Watch Guide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Message 6 of 6
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