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Robins · ‎30-03-2023

Hi,

Trying to add mobile data to my Apple watch from the iphone watch app and I get the error below - code 106.

Sales have a set up SIM on my account but I can’t link it to my watch. I see others have had this issue. Is there a known fix?

“Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 106”

Already has taken 3 hours on the phone to O2 to get to this stage, at one point I was passed on to Apple! Seems a hard process so hope it is worth it.

Thanks

Robins · ‎31-03-2023

Hi,

Hoping to get some help from the experts here.

This seems to be a problem due to me having had a number ported from Tesco.

Anyone know how this can be fixed?

I have verified a watch plan can be added to another O2 SIM so the issue is with my plan, not the phone. Unfortunately to find this out I’ve now got an extra SIM and watch plan on a different number but that’s another problem 🙂

help please!

Thanks

Robin

Cleoriff · ‎31-03-2023

@Robins

I'll tag @O2Georgina or @O2MichaelE who are account advisors. Hopefully they will be able to help.

Veritas Numquam Perit

O2MichaelE · ‎31-03-2023

Thanks again, @Cleoriff

@Robins I'll DM you for more info, so we can get this sorted

My working hours are Tuesday - Saturday, 10:00 - 17:00
If you message me outside of these times I will respond once I am available

Cleoriff · ‎31-03-2023

Thanks @O2MichaelE 😉

Veritas Numquam Perit

Robins · ‎10-04-2023

Just an update for all you out there with the same issue. @O2MichaelE advised I have been added to a group incident and should here in 5 days. Not heard anything yet but maybe due to holidays.

Anyone below got this fixed yet? Did you all port from Tesco?

I can see posts from each of you asking for help since last year.