This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

App not working

Caro11
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎25-04-2024 14:00

on ‎25-04-2024 14:00

Recently updated IOS to 17.4.1. Tried to sign in to my app and get error message saying that the app is not available to me yet and to sign in to my 02 which I have done and that does not show me all my information. I have de and reinstalled the app, turned the phone on and off and nothing works. I have been using the app for several years and find it valuable. Can anyone help?

Message 1 of 2
121 Views
0 Kudos
1 REPLY 1

MI5
Level 94: Supreme
  • 144662 Posts
  • 634 Topics
  • 27731 Solutions
Registered:

on ‎25-04-2024 14:09

on ‎25-04-2024 14:09

@Caro11 

It's nothing to do with an phone update.

O2 have screwed up a system update, so you'll need to contact O2 to regain access.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
114 Views
0 Kudos
Top Kudoed Authors
View All
Top